PAYMENT & DELIVERY

14-day money back guarantee.

Franconian Sausage Company wants to make your shopping experience as simple as possible. We offer all our customers a 14-day money back guarantee for all steamed and hot smoked products. If for any reason you are not happy with your purchase please contact us within the 14 days of your order’s arrival. This can be done either by email: info@franconian.co.uk or by telephone 01892 835296.

 

Payment methods

For your security and peace of mind, we use Sage Pay who accept all major cards.

Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist. They’re the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.

 

Ordering and Delivery

Franconian Sausage Company delivers the products the next day where possible; ensuring that the customer gets the freshest possible product.

 

Trade Ordering

Ordering is done via email or telephone

Dedicated order line is 01892 835296

Speak to one of our staff or leave a message on the answer phone

All messages are attended frequently

Orders via email welcome – email: info@franconian.co.uk

Orders must be received by 12.00 hours to guarantee next day delivery

Certain products, especially bespoke products require more notice period.

Trade Delivery
Delivery in London is Monday to Friday ONLY
Delivery in London is via our own dedicated fleet of temperature controlled vehicles
Delivery outside of London is done via courier services and is £12 up to 20 kilos
Courier charges over 20 kilos, add 50p per kilo
Delivery within London is free for orders over 5 kilos
Delivery within London for orders below 5 kilos will be subject to a £5 delivery fee
Delivery anywhere on Saturday is via courier only and is subject to courier charges

Home delivery
Where possible we will send all orders for Next Day Delivery. Please order before midday to help facilitate this.

DELIVERY IS RESTRICTED TO MAINLAND UK ONLY

If you have a preferred delivery day please state this on the Order and/or email/telephone to let us know.

Home deliveries sent via third party courier at a charge of 12.00 for up to 20kilograms.
Home deliveries are sent in a Polystyrene box with ice packs to keep your products chilled on arrival.
If you have any specific order requests please give us a call on 01892 837816